Data export and deletion

Signed-in users can request a Chessolly data export or account deletion under Account privacy.

Data export

An export is reviewed and approved by a global administrator. Once approved, it is available for seven days as an authenticated ZIP download. It contains only data belonging to the requesting account and does not contain access tokens, secrets or messages written by other users.

Account deletion

A deletion request may be cancelled during a seven-day cancellation period. After that period, support first deletes the associated account in Microsoft Entra External ID. Local deletion and anonymisation are enabled only after this step has been confirmed.

Local deletion removes, in particular, the email address, profile, settings, external-identity link, global roles and personal access rights. Public chat messages may remain without a user ID or stored display name to preserve conversation context and are shown as written by a “Deleted user”. If the associated tournament or chat is deleted as a whole, those messages are deleted as well.

No access to the account

If you can no longer sign in, email support@chessolly.com. To prevent unauthorised deletion, Chessolly may request suitable evidence that the request relates to the account concerned. Chessolly does not routinely require an identity document for this purpose.